Terms & conditions

Welcome to our e-commerce site! These terms and conditions outline the rules and regulations for the use of our website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to all of the terms and conditions stated on this page.


You can pay using most credit or debit cards, via our secure payment processor.

Order Process

You should receive an automatic order acknowledgment by email shortly after you submit an order. If there are any problems with your order, we’ll contact you by phone or email.


We ship from the United Kingdom. Delivery fees are charged based upon the destination and size of your order.

Order Processing and Dispatch Times

We make all reasonable efforts to process and dispatch orders either on the same day as it is received, or the next business day, as long as all items are in stock and our security checks have been completed successfully.

The cut-off time for same day shipments is normally 2pm GMT/BST to all destinations, except for Australia and New Zealand which is noon GMT/BST.

Transit Times and Tracking

Transit times vary by destination, but are typically 1 to 3 business days for international shipments and next business day for UK mainland shipments. You will be sent shipment tracking details once your order has been dispatched.

More accurate estimates of transit times by service

All regions except Australia, New Zealand, and UK mainland

UPS Express Saver service – see more accurate transit times (but not costs) via UPS online quote tool: https://wwwapps.ups.com/time?loc=en_GB

(Set ‘Ship From’ country as United Kingdom and zip/post code as GU8 5SZ. Set the ‘Ship To’ country and zip code to your required delivery location. Set the ‘When are you shipping’ date to the same or next business day depending on typical order processing and dispatch time given above, then press the ‘Update’ button. The expected delivery time will be shown for the UPS Express Saver service).

For Australia, New Zealand

FedEx International Priority service – see more accurate transit times (but not costs) via the FedEx online quote tool: https://www.fedex.com/ratefinder/standalone

(Enter ‘From country’ as United Kingdom, ‘City’ as Godalming, ‘Weight of package’ as 1kg – just for illustration, ‘Ship date’ as the same or next business day depending on typical order processing and dispatch time given above, then click ‘Get transit time’. The expected delivery time will be shown for the FedEx International Priority service).

UK mainland

For UK Mainland and Isle of Wight deliveries Fedex provide a Next Business Day service to the area covered by Zone DA: https://www.fedex.com/images/emea/onlinetoolkit/UK-map.pdf


In no event shall we be liable for any losses incurred due to delay in delivery. The shipping services we offer are ‘Delivered At Place’ services (DAP Incoterm), and for destinations outside the UK may be subject to customs checks and additional duties.

Customs duty

We have many years of experience shipping thousands of orders around the world and providing the necessary documentation to accompany international shipments.

For destinations outside the UK, shipments are subject to the usual international rules on customs duty. There may be a requirement to pay import duty before an order can be delivered – depending on the destination, value, country of manufacture, and local classification of products. Note that this is an additional cost that you must bear as an importer. In some cases, our shipping company may pay these charges on your behalf, and in this situation we reserve the right to charge any customs duties or local sales taxes incurred in this manner back to you.

The country of manufacture of VTAP products is the United Kingdom. Many of the items we sell are covered by free trade agreements, however we cannot offer advice on individual tariffs or whether you will be liable in any particular instance.


Our business is based in the UK and complies with requirements for UK VAT. Depending on the country to which we are delivering the goods, your order will be taxed as follows:

Orders delivered to all regions outside Europe and UK

We do not charge VAT or sales tax on your order, as it is an export from the UK. Note that you may still have to pay import duty to your local customs office.

Orders delivered within Europe

Following the UK’s exit from the European Union, we no longer charge VAT on sales to Europe, and instead these transactions are zero rated and are treated as exports from the UK.

When you place your order with us, you will need to confirm your EORI number, if you have one, or your personal National ID number if not.

As the importer, you will have to pay VAT to the delivery courier at your local rate, plus any processing fees, unless you have made arrangements with your country’s tax office to defer this VAT and report it on your VAT return instead. If you are an EU VAT-registered business you can reclaim the VAT in the same way as with any purchase within the EU.

Orders delivered within the UK

We always charge VAT at the prevailing UK rate on your total order value. We provide a VAT receipt/invoice with your goods, which you can use to reclaim the VAT if appropriate.

Returns and Cancellations

If an item is incorrect, damaged or faulty on arrival, or develops a fault covered by the warranty, we will, at our option, replace, repair or refund the purchase price of the item.

Items correctly supplied, can be returned and will be refunded, provided they are returned undamaged and in accordance with the terms below.

To return an item please inform us via email within 14 days of delivery, or for warranty returns within the warranty period, quoting your original order number and order date, and we’ll provide return instructions. Once you have received details of how to make a return, the return must be made within 14 days. Please note that you will be responsible for the costs of returning the goods to us, unless they arrived damaged, faulty or in error.

To cancel an order prior to dispatch, please first inform us via email that you wish to do so, quoting your original order number and order date. We’ll confirm if cancellation is possible and provide further instructions.

Contact Information

If you have any questions about these terms and conditions, please contact us.